As set out in the ticket page we do not mail out tickets. All physical tickets are held at our box office for collection by the ticket buyer.
It is possible to arrange collection by a third party, all they would need is your permission in some visible form that can be presented to the box office staff.
Proof of concession tickets are required at collection point. This must be presented for each concession e.g.student card (full time students only), PIP, DLA, proof of age card or whatever format you have available that proves the concession for the reduced price ticket you bought.
The festival box office or shop in the town centre will be located at 1-3 Francis Street. For those who know the town, that is the old Sportsworld shop which is in the centre of town. No parking is available at this location as this is in the pedestrianised area.
We would sincerely appreciate if all ticket holders living locally could pop in and collect their tickets as early as possible. Beat the queues on festival week!
Shop Open :
27th June – 19 July, 10 – 5pm, Monday - Saturday
Festival week 10am – 6pm (NB Wednesday open late until 9pm and Saturday 1pm close).
The other ticket collection point is at the festival site.
Site Box Office is located at the main entrance to the site and opens during the festival for ticket collections and card sales (if tickets are available):
Thursday, 14th: 6 – 9pm and Friday, 15th and Saturday, 16th: 1pm – 8pm.
Please make yourself aware of the opening times of these collection points.
We do everything we can to make sure we remain open as long as is possible. We cannot take responsibility if you are not admitted should you arrive later, for whatever reason, and find these collection points closed.
Finally, and most importantly, have a great festival!