UPDATE: 28 APRIL 2020
Firstly we'd like to thank all who have requested rollover to 2021, we assure you that we are working to carry forward as much of the programme we had in place as will be possible. If you are unable to rollover for any reason then we fully understand.
We have contacted all who purchased a ticket to HebCelt 2020, using the email details supplied when booking, to offer the option to rollover their ticket to HebCelt 2021 or to offer a full refund.
- Your 2020 tickets and friend packages will be valid for HebCelt 2021.
- You will get 2021 tickets at 2020 prices.
- We will not be offering refunds or applying surcharges to your booking if your circumstances change during the next year e.g. if your concession tickets are no longer applicable.
- We will not be able to subsequently refund part of your purchase i.e. the rollover applies to the full order.
The first email batch was sent on 27 March, the second on 3 April, and all refunds requested to date have been processed. We will continue to honour your requests until we advise further.
If for any reason you HAVE NOT received an email with the offer then please email us with your order reference and your request (whether to carry forward or refund) and we will attend to that as soon as we can.
If you have not received your refund and have checked bank/card details to verify then please email us and we will check the position for you. The early bird tickets were processed through Paypal so that will be referenced in the the return transaction.
And finally any refunds processed cannot be reversed.
Thank you for your patience whilst we work through this with you. Stay safe.