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Disabled Persons Information

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Welcome to Hebridean Celtic Festival. As ever, we want to make sure everyone is able to come and join in the fun of the festival. This information is here to help you have the best weekend possible.

If you still have questions after reading these notes, please get in touch on 01851 621234 or at the Festival Office on 01851 702333. You can also use these numbers to give us feedback or suggestions to help improve facilities for next year, or e-mail us at office@hebceltfest.com.

Site Layout and Ground Conditions

Like many festivals; our main arena is a green field site. There are some paths, and trackway is used to give you smoother access to the viewing area within the mainstage. The site can be challenging to move around for wheelchairs or those with walking difficulties, especially in wet weather. Please take this into consideration when deciding on what equipment to bring with you.

You can access the accessible viewing platform within the mainstage (see below) and wheelchair accessible toilet without crossing grassy ground. We have assistants on hand at both viewing areas (mainstage and islands stage) who will do their best to help you, and will try to arrange someone to accompany you between stages if you are on your own.

Toilets

Chemical toilet units, designed for access for wheelchair users, are provided near to the disabled viewing entrance area. These are reserved for disabled people only, so there is seldom a queue. There is also generous provision of standard toilet units on the grassed area of the site.

Medical Services and Assistance at the Event

There will be full onsite facilities including first aid tent with paramedic standby and first responders.

Access at An Lanntair and other venues

Our other main venue is a purpose built modern arts centre with lift access and nearby on-street parking. For full information on access at An Lanntair please go to their website www.lanntair.com. Community halls and venues used are similarly accessible, with toilet facilities.

Use of lighting

Flicker, laser, strobe and other lighting effects may be in use at the Festival site.

Personal Assistant Ticket Scheme

In our commitment to make the Festival accessible to everyone, we will provide those disabled ticket holders who are in receipt of disability benefits with one free ticket for a personal assistant. Disability benefits include Disability Living Allowance at medium or higher rate, Attendance Allowance and Personal Independence Payments. We will ask you to show us your letter confirming benefit when you collect your tickets.

To get the free carer ticket, book tickets for your party but DO NOT BOOK THE CARER. On receiving your ticket confirmation send an email to office@hebceltfest.com headed 'Personal Carer' and ask us to add a carer to your booking. Do this AS SOON AS YOU RECEIVE CONFIRMATION  and we'll take care of the rest. When collecting your tickets you should present a copy of your most recent entitlement letter from the Department of Work and Pensions.

Viewing Areas (VA)

There are viewing platforms in the mainstage tent (a raised platform) and in the Islands Stage tent (a gated off area with board standing). These provide raised viewing and no-crush areas for your comfort. The mainstage viewing platform can be cold, as it is beside the accessible entrance. Please bring extra clothing and/or lap blankets if this is likely to trouble you.

For best view, you need to arrive early in the programme. Those arriving later will probably have to sit behind others. If your friend or carer is able to see from further back, or to stand during the concert, please give priority for seating at the front to other disabled people.

The viewing platform in the mainstage tent is in heavy demand and must be pre-booked with the festival office. We cannot guarantee access to the platform if you have not pre-registered.

Reserved viewing areas are solely for the use of disabled ticket-holders with one companion, and are free of charge. Please advise when booking your ticket whether you require VA access. We will add this booking to your ticket purchase.

Vehicle access and parking

Full details on vehicle access to viewing areas and on disabled car parking arrangements will be provided at the festival office when collecting tickets. Parking for disabled drivers can be provided, but there will be better access for disabled people who arrive as passengers and can be dropped off.

 

Access to the festival office

Our Festival office this year is on 79 Cromwell Street, reasonably accessible though parking can prove difficult. Please be patient with us during busy times.

Keep us up to date

We try to update our knowledge on access needs every year. If you have individual queries please contact us at the Festival Office. Please get in touch on 01851 621234 or at the Festival Office on 01851 702333. You can also use these numbers to give us feedback or suggestions to help improve facilities for next year, or e-mail us at office@hebceltfest.com. Some responses may need additional research time.

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